The Lean Thinking methodology says that only a small fraction of the total time and effort in any organization actually adds value for the end customer. By clearly defining Value for a specific product or service from the end customer’s perspective, all the non value activities – or waste – can be targeted for removal step by step. For most production operations only 5% of activities add value, 35% are necessary non-value adding activities and 60% add no value at all. Eliminating this waste is the greatest potential source of improvement in corporate performance and customer service.

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J. Jerrald Hayes
I am ex-architectural woodworker and general contractor turned IT, Business and Project Management consultant, software developer wannabe senior division triathlete and ski racer, Yankee fan and founder of, 360 Difference, and now too.
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