Search The Wiki For A Specific Term

TQM & Six Sigma


Discrete Data

Discrete data is information that can be categorized into a classification. Discrete data is based on counts. Only a finite number of values is possible, and the values cannot be subdivided meaningfully. For example, the number of parts damaged in shipment. Attribute...

Cost Of Quality (COQ)

The cost associated with the quality of a work product. As defined by Crosby (“Quality Is Free”), Cost Of Quality (COQ) has two main components: *Cost Of Conformance* and *Cost Of Non-Conformance* (see respective definitions). Cost of quality is the amount of money a...

Cost of Poor Quality – (COPQ)

Cost of Poor Quality consists of those costs which are generated as a result of producing defective material. This cost includes the cost involved in fulfilling the gap between the desired and actual product/service quality. It also includes the cost of lost...

Cost Of Non-Conformance (CONC)

The element of the *Cost Of Quality* representing the total cost to the organization of failure to achieve a good *Quality* product. CONC includes both in-process costs generated by quality failures, particularly the cost of *Rework*; and post-delivery costs including...

Cost Of Conformance (COC)

A component of the *Cost Of Quality* for a work product. Cost of conformance is the total cost of ensuring that a product is of good *Quality*. It includes costs of *Quality Assurance* activities such as standards, training, and processes; and costs of *Quality...

Continuous Data

Continuous data is information that can be measured on a continuum or scale. Continuous data can have almost any numeric value and can be meaningfully subdivided into finer and finer increments, depending upon the precision of the measurement system. As opposed to...